Privacy policy

How KY Web Pty Ltd (“KY Web”, “we”, “us”) collects, uses and protects your personal information. Last updated: October 2026.

In this policy

KY Web Pty Ltd is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your information when you visit kyweb.com.au or use our services. By using our website or services, you agree to this policy.

1. Information we collect

Information you give us

When you fill out our contact form, request a quote or talk to us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Business name and details
  • Anything else you choose to include in your message

Information collected automatically

When you visit our website, some information may be collected automatically, including:

  • IP address and general location (country or city level)
  • Browser type and version
  • Pages you visit and time spent on each page
  • The website or search terms that brought you here
  • Device type (desktop, mobile, tablet)

This is collected through tools such as Google Analytics and standard web server logs.

2. How we use your information

  • To respond to your enquiries and send quotes
  • To deliver the web design, development and SEO services you engage us for
  • To communicate with you about your project, updates or support
  • To improve our website and understand how visitors use it
  • To comply with legal obligations

We do not sell, rent or trade your personal information to third parties for marketing purposes.

3. How we store and protect your information

Your information is stored securely. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure, including secure email and communication practices, password-protected systems and files, and limiting access to only those who need it.

While we take all reasonable precautions, no method of transmitting or storing data is 100% secure, so we can’t guarantee absolute security.

4. Disclosure of your information

We may share your information only in these limited circumstances:

  • Service providers: third-party tools we use to run our business (such as email providers or project management software), who are bound to keep your information confidential
  • Legal requirements: if required by law, court order or government authority
  • Business transfer: if the business is merged, acquired or sold, your information may be transferred as part of that transaction

We do not share your personal information with any other third parties without your consent.

5. Cookies

Our website may use cookies (small text files stored on your device) to improve your browsing experience and help us understand how visitors use the site:

  • Analytics cookies: via Google Analytics, to understand website traffic and usage (anonymised)
  • Functional cookies: to remember your preferences and improve how the site works

You can control or disable cookies in your browser settings at any time. Disabling them may affect some features of the site.

Our website may link to other websites, such as social media platforms or our clients’ sites. We aren’t responsible for their privacy practices or content, and we encourage you to read their privacy policies.

7. Google Analytics

We use Google Analytics to understand how visitors use our website. It collects anonymised data such as pages visited, time on site and general location, which does not identify you personally. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

8. Your rights

Under the Australian Privacy Act 1988 and New Zealand’s Privacy Act 2020, you have the right to:

  • Ask for access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information (subject to legal obligations)
  • Opt out of any marketing communications from us

To use any of these rights, contact us using the details below.

9. Children’s privacy

Our website and services are not aimed at children under 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child by mistake, please contact us straight away.

10. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we’ll update the “Last updated” date at the top of this page.

11. Contact us

Questions, concerns or requests about this policy or your personal information: